Player Wellbeing

Responsible Gambling — yyrr Caring Beyond Profit

Healthy gambling is controlled gambling. yyrr provides comprehensive tools, guidance, and support to keep every session enjoyable — not a burden.

Our Principles
Players First
Your wellbeing matters more than any deposit amount.
Real Control Tools
Not just a written policy — tools that actually work.
Unconditional Support
We are here to help — no questions asked and no judgment.
Minor Protection
Strict KYC ensures only individuals aged 18+ can play.
6 Tools We Give Every Player for Free

All these tools can be activated directly from your account dashboard — no need to contact anyone.

Deposit Limit

Set a maximum deposit amount for a daily, weekly, or monthly period. This limit takes effect immediately and requires 24 hours' notice to increase — but can be lowered instantly.

Loss Limit

Set a limit on the total net loss allowed within a specific period. Once this limit is reached, additional bets will not be accepted until the set renewal period.

Session Time Limit

Set a time limit for each play session. The platform will notify you when the time limit is nearly up and automatically log you out once it is reached.

Play Break

Take a break from the platform for 24 hours, 7 days, 30 days, or any other duration you choose. While a break is active, login is not permitted and no promotional communications will be sent.

Self-Exclusion

Choose to exclude yourself from the platform for 6 months, 1 year, or permanently. Your account will be suspended, your existing balance returned, and your name will not receive any promotions.

Promotion Restriction

Choose to opt out of all marketing communications, bonus offers, or special promotions. This option can be activated independently without affecting your access to the platform.

Healthy Gambling Starts with the Right Understanding

There is a common misconception — responsible gambling does not mean you cannot enjoy betting. It means playing in a controlled manner, with limits you set yourself, and with full awareness of the risks involved.

Healthy gambling happens when you play with money you can afford to lose — not money meant for rent, bills, or daily necessities. It happens when playing time does not interfere with your responsibilities, relationships, or health. And it happens when you stop playing because you want to — not because you have to.

Yyrr was built on the belief that the best platform is one where players play responsibly. Happy, in-control players make for a sustainable community — and that's what we're here to build with you.

We understand that life pressures, financial problems, or emotional difficulties can push someone to play in an unhealthy way. That is why our self-control tools are designed to be easily accessible — not buried in a hard-to-find menu.

If you feel your play sessions are starting to feel like an obligation rather than entertainment, it may be the right time to use one of the self-control tools we provide.

1
Login to Your yyrr Account

Access your account via the yyrr website or mobile app using your login credentials.

2
Go to Account Settings

Click the profile icon in the top right corner, then select "Account Settings" from the dropdown menu.

3
Select "Responsible Gambling"

In the settings menu, look for the "Responsible Gaming" section where all self-control tools are listed.

4
Set Limits or Activate Tools

Choose the appropriate tool, enter the desired value or duration, and confirm. Limits take effect immediately.

5
Contact Support If Needed

Our 24/7 support team is ready to help you activate any limits or provide further information — with absolutely no judgment.

Signs That Gambling May Be Becoming a Problem

Problem gambling rarely happens overnight. It develops gradually. Recognise these warning signs early so the right steps can be taken before things become more serious.

Warning Signs to Watch Out For
  • Playing with money meant for daily essentials
  • Hiding betting activity from family or friends
  • Feeling stressed, anxious, or irritable when unable to play
  • Trying to "chase" losses by playing more and more
  • Neglecting work, family, or health responsibilities due to playing
  • Borrowing money to gamble or settle betting debts
  • Losing interest in activities other than betting
  • Unable to stop even when you intend to

If you recognise yourself in any of the signs above, do not delay in seeking help. Reaching out to the yyrr team or activating self-exclusion is a brave first step.

Quick Self-Assessment Test

Answer the following questions honestly with yourself. This is not a formal test — just a guide to help you assess your own playing patterns.

Assessment Questions Risk
Are you playing within the limits you set for yourself? Low
Have you ever played longer than you planned? Medium
Have you ever played to escape from problems? Medium
Have you ever lied about your betting activity? High
Is betting affecting your relationships or finances? High
Are you trying to "chase" losses by betting more? High

If you answered "Yes" to any question marked High risk, we encourage you to speak with the yyrr support team or activate self-control tools.

Keeping Minors Away from Betting Platforms

The yyrr platform is for individuals aged 18 and above only. We implement multiple layers of protection to ensure minors cannot access our services.

If you share a device with children at home, we strongly recommend using the auto-logout feature and not saving passwords on shared browsers.

🔐
Mandatory KYC Verification
All new accounts must complete age verification using an official identification document before making a deposit.
🚫
Immediate Suspension
Accounts suspected of belonging to minors will be suspended immediately while an investigation is carried out.
📱
Shared Device Controls
We recommend using a separate password and parental control features on devices shared with children.
📋
Report an Underage Account
If you suspect a minor is using the yyrr platform, please contact our support immediately for swift action.
Frequently Asked Questions on Responsible Gambling

Yes, you can activate or lower your deposit limit at any time from your account dashboard — and changes take effect immediately. However, for increase deposit limit, there is a 24-hour waiting period as an additional safeguard to ensure your decision is considered rather than impulsive.

When you activate self-exclusion, your valid account balance will be returned to the payment method you used for your deposit. This process takes 2–5 business days. Any active bonuses that have not met the rollover requirements will be forfeited. We want to make sure you do not lose out financially while taking this healthy step.

Play break is a temporary break — you can choose a duration from 24 hours to 6 months. Once the period ends, your account will be automatically reactivated. Self-exclusion is a more serious step with a minimum period of 6 months, and it cannot be reversed before the period ends even if you request it. This is intentionally designed to protect you from impulsive decisions.

Absolutely. yyrr encourages you to seek support from multiple sources. In Malaysia, there are professional counseling and support services available for those experiencing gambling-related issues. Reach out to the yyrr support team and we will help connect you with the right resources — with no judgment whatsoever.

For privacy and security reasons, only the account holder can change limit settings on their account. However, if a family member is concerned about someone's betting habits, we encourage you to contact the yyrr support team for a confidential discussion about available options — including third-party-initiated exclusion in appropriate cases.

Not at all. Using self-control tools such as deposit limits or play breaks will not affect your VIP status, accumulated reward points, or any membership benefits you hold. Your VIP status will remain as it is when you return to activity after a break. We respect your decision to play responsibly.

This Is Not Just a Policy — This Is How We Operate

Some platforms bury their "responsible gaming" page in a hidden corner of their website — just to tick a licensing box. yyrr is different.

The yyrr team has staff specifically trained in responsible gambling. They actively monitor behavioral patterns that may indicate a problem and proactively reach out to players showing signs of concern — rather than waiting until the situation becomes serious.

yyrr Active Monitoring Program uses behavioral analytics to identify risky play patterns. When the system detects sudden changes in deposit patterns, play frequency, or loss amounts, our team will reach out to the player concerned to make sure everything is all right.

We also invest in ongoing training for our customer support team in detecting and responding to problem gambling. Every interaction is an opportunity to help — and we take that responsibility seriously.

No Advertising to Excluded Players
Players who activate self-exclusion will not receive any marketing communications, bonuses, or promotional offers.
No Pressure to Play More
Our support team has no targets to increase player deposits. They are trained to prioritize player well-being.
Active Play Pattern Monitoring
Our analytics system detects risky pattern changes and initiates proactive reviews.
Non-Judgmental Support
Every conversation about gambling concerns is handled with empathy, professionalism, and complete confidentiality.
Join yyrr — A Platform That Truly Cares About You

If you are ready to play the right way, yyrr is here. And if you need help taking control of your play, we are here for that too.

Free self-control tools 24/7 Support Flexible deposit limits 18+ only

Read also Terms and Conditions and Privacy Policy yyrr.

Bahasa Melayu